Warranty and Returned Goods Policy

We want you to be completely satisfied with your purchase and if our product does not meet your expectations, our Returns Policy identifies a preferred approach to addressing your concerns, particularly if the product is defective or faulty.

The benefits given to you by our Returns Policy either reflect our obligations to you under the Australian Consumer Law or are otherwise in addition to those rights, because your satisfaction is important to us.

This Returns Policy applies only to purchasers who are considered 'consumers' within the meaning of the Australian Consumer Law.

Returning a Product

If you wish to return a product, please do not hesitate to contact us:

Phone: 1300 652 020
Email: info@ramint.gov.au

Street address:

Royal Australian Mint
Denison Street
DEAKIN ACT 2600
Australia

Mailing address:

Royal Australian Mint
Locked Bag 31
KINGSTON ACT 2604
Australia

Proof of Purchase

In order for us to assess whether you have made a valid claim under this returns policy, you must provide the Royal Australian Mint (“the Mint”) with reasonable proof of purchase (including the date of purchase) of product from the Mint. If we cannot be satisfied that you have purchased the product from us then, under the law, we are entitled to elect whether or not to accept the product for return.

How long do I have?

Your rights under the Australian Consumer Law are not limited to a set time period. Your rights apply for the amount of time that is reasonable to expect that failure would become apparent, paying attention to the type of product, the use to which the product is likely to be put, the length of time it is reasonable for the product to be used and the amount of use reasonable for the failure to become apparent.

The type of remedy we can offer you may vary depending on how long it takes you to return the product to us.

Product Assessment

Once proof of purchase has been established, we will need to assess the product to determine the nature of the problem and how we can help you. The available remedy will depend on whether the fault amounts to a major or minor failure.

Major Failure

We will replace (where possible) or refund the purchase price of the product if, after examining the product, we conclude that:

  • The product experienced a major failure (as defined by Australian Consumer Law), and
  • The product was returned to the Mint within a reasonable time; and
  • You have provided us with proof of purchase; and
  • You have taken reasonable care of the product and have not used it in a way it was not meant to be used
  • The product is not covered by a separate, and possibly limited, manufacturer’s warranty, for example watches or jewelry.

Note; Packaging is not regarded as a major failure

Postage costs incurred by you in returning the product from an Australian address to the Mint will be paid by the Mint. Please telephone us prior to returning the product by mail as we may be able to arrange prepayment of postage with Australia Post.

Please note that we will not refund the purchase price of a product that was damaged after you took possession, for reasons not related to the failure.

Minor Failure

We are entitled to choose between providing you with a repair, replacement or refund if, after examining the product, we conclude that:

  • The product experienced a minor failure, and
  • The product was returned to the Mint within a reasonable time; and
  • You have provided us with proof of purchase; and
  • You have taken reasonable care of the product and have not used it in a way it was not meant to be used
  • The product is not covered by a separate, and possibly limited, manufacturer’s warranty, for example watches or jewelry.

Packaging is only regarded as a minor failure if returned within 18 months of date of purchase from the Mint. Postage costs incurred by you in returning the product from an Australian address to the Mint will be paid by the Mint. Please telephone (on the above contact details) prior to returning the product by mail as we may be able to arrange prepayment of postage with Australia Post.

Please note that we will not provide you with a refund, repair or replacement of a product that was damaged after you took possession, for reasons not related to the failure.

Change of Mind

If you simply changed your mind the Mint will give you a refund for the purchase price, less any shipping charges, as long as:

  • You provide clear proof of purchase (including purchase date); and
  • The product and packaging is returned in its original condition; and
  • The product is returned within 7 days of the date of purchase or if the product was purchased by mail order, the return package is postmarked within 14 days of the date of dispatch from the Mint; and
  • You return any free gifts or limited edition coins linked with the returned product
  • The product is not on the exclusion List - please see below

Change of Mind Product Exclusion List:

  • Custom made products
  • Watches

Any cost incurred by you in returning a Change of Mind product to the Mint will be borne by the customer.